AOWA ensures that all stakeholders have access to a formal complaints & appeals process for addressing concerns related to its certificate programs and academy affairs. The process includes: 

• Complaints/appeals can be submitted via email (info@aowacademy.com) or via the form on this page.

• Complaints/appeals are acknowledged within three business days and assigned to a designated reviewer.

• Reviewers investigate complaints/appeals impartially, ensuring no conflict of interest.

• Resolutions are communicated to the complainant/appeal within 15 business days.